When Capgemini’s involvement in a Service Engagement ceases, there may be a need to share aspects of knowledge identified and managed during the Service Engagement with the party responsible for carrying on the work be it the Client, a Capgemini operate team, or a third party.

As a result, the Engagement Manager must ensure that any knowledge objects, information and documentation that could affect the ongoing success of the Service Engagement is transferred to the party responsible for carrying on the work.